RETURN & REFUND POLICY
Return & Refund Policy
Wabi Sabi Hawaii
At Wabi Sabi Hawaii, we are committed to delivering high-quality furniture and a seamless, professional installation experience. Due to the customized nature of our products and services, our return policy is structured as follows:
Final Acceptance Upon Delivery
All products are considered final sale once delivery is completed and inspection has been conducted and approved by the customer.
We kindly ask clients to carefully inspect all items at the time of delivery.
After acceptance, returns, exchanges, or refunds are not permitted.
Customized & Made-to-Order Items
Most of our products, including furniture packages, modular systems, sofas, bed frames, and built-in solutions, are customized or made-to-order.
For these items:
- All sales are final
- Returns or exchanges are not allowed
Exceptions apply only in cases of verified product quality issues or manufacturing defects.
Product Quality Issues
If a product is found to have a manufacturing defect or quality issue, we will:
- Assess the issue upon notification
- Offer appropriate solutions, which may include: Repair Replacement parts Product replacement (if necessary)
All claims must be reported within a reasonable timeframe after delivery.
Non-Returnable Items
The following items are strictly non-returnable:
- Customized or personalized products
- Furniture packages and built-in systems
- Mattresses and bedding (for hygiene reasons)
- Floor models, “Final Sale,” or “As-Is” items
Warranty
All warranty claims are subject to the terms and conditions of the respective manufacturer.
Please refer to your product warranty documentation for details.
Contact
If you have any questions or need assistance, please contact us.
We appreciate your trust in Wabi Sabi Hawaii and are dedicated to providing thoughtfully designed, high-quality furniture solutions tailored to your home.
